Administrative Coordinator - Bilingual Spanish - Whittier, CA

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  Wage: TBD
  Department: Administrative
Position Type: Full Time
  Location: Whittier, California

Achieve Beyond is a national Pediatric Therapy and Autism Services agency. With offices in New York (Metro area/Long Island, Hudson Valley & Albany), New Jersey, Virginia/DC area, Connecticut, Minnesota, Maryland, Delaware, and California (greater Los Angeles & Orange County, and San Diego). Achieve Beyond provides quality evaluation and therapy services such as special education, autism services, speech, physical, and occupational therapies to children birth through twenty-one years of age via telehealth, in clinic and in homes and the community.

This position is the parent liaison for the insurance RS and ABA, and ES programs. They are responsible for the growing of the program, intake, and ongoing parent communication.

We believe that all children have potential. We are guided by the mission to support children with special needs to Achieve Beyond their current abilities. We are always striving for continuous improvement by setting goals and measuring performance.

It is the reason we will succeed together.


  • Outreach calls, emails, visits weekly in order to grow referral sources and enters all information into Playmaker.
  • Contact with all parents regarding referral-phone, via info link, from insurances -if interested, sends welcome letter and obtains all necessary documentation
  • Verifies benefits with insurance companies for initial patients and sends to parents to be signed along with welcome packet for those with benefits.
  • Conducts parent orientation with all families (that have benefits for services).
  • Follow up with families weekly on missing intake packets and documentation.
  • Audits child information for completeness and accuracy, input data into meta data fields in Central Reach
  • Communicates with program manager and staffing coordinator on staffing of potential cases
  • Submits for initial assessment/evaluation authorizations
  • Staffs initial assessment/evaluations, follows up to obtain assessment/eval, and sends for service authorization.
  • Sends assessment/eval to parents
  • Conducts the 30 day follow up call with families whenever a new staff member is added (initial staffing, restaffing, adding a provider) and notifies the program manager of any issues.
  • Provides ongoing support and communication with current families
  • Log all communication with insurances, parents, and providers in activity log daily
  • Assists with front desk duties and coverage
  • Assists with parent follow ups on missing billing, staffing, and other issues as needed.
  • Other duties as assigned by manager


  • Bachelor’s Degree preferred
  • Bilingual Spanish preferred
  • Must have customer service experience.
  • Must have basic computer skills- Word, Outlook, Excel
  • Organization skills
  • Pleasant phone voice
  • Ability to problem solve

Benefits Include:

  • Personal and Sick Time
  • Medical/dental/vision coverage
  • Paid Holidays
  • 401k with matching
  • Short-term, long-term disability, life insurance
  • Employee Recognition Events-and so much more!

*Please note that this role's location is a full-time in office position.

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This job description is subject to change at any time.
Achieve Beyond provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type regarding race, color, religion, age, sex, national origin, disability status, genetics, caregiver status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. If you are an individual with a disability requesting an accommodation for the application process, please contact us for assistance.