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Service Coordinator Supervisor – NYC – Achieve Beyond

Forest Hills, NY
Our Ideal Service Coordinator Supervisor Candidate:

Do you have current or past experience working as an Early Intervention Service Coordinator and want to take the next steps in your career path? Are you a dependable and organized person looking for a place to contribute to something meaningful? Do you have a passion for helping others and impacting lives? Do you enjoy task-focused work and following processes to get the job done the right way?

Interested?

If this sounds like you, please apply today!

Founded in 1995, Achieve Beyond nationally meets the needs of children by providing the highest quality of pediatric therapy and autism services. Our providers and administrative staff are dedicated to our mission of helping children and families and we are looking for smart, innovative, and driven candidates to join our team. Achieve Beyond is centered around our culture of collaboration and support to ensure our services are of the highest quality and adhere to our strong ethical standards.

Job Summary:

The Service Coordination Supervisor is responsible in ensuring that the Service Coordination Department adheres to the policies and procedures set forth by New York State, NYC Department of Health, and all governing bodies in implementation of Early Intervention Program. The SC Supervisor oversees the Service Coordinators ensuring all EI SC cases maintain the highest level of quality.  The SC Supervisor is responsible for ensuring all SCs are compassionate towards families while meetings all of their work expectations. 

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Wage:
$62,400 annually
Department:
Administrative
Location:
Forest Hills, NY
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Essential Duties and Responsibilities:
  • Be up to date with rules and regulatory changes to provide guidance to the department.
  • Conduct trainings for the Department and for an individual SC if needed.
  • Read SC notes and give feedback to the Service Coordinators.
  • Maintain a positive and dynamic relationship with provider agencies, parents, SC, city officials and etc.
  • Provide technical support to Service Coordinators and assist in resolving issues that a Service Coordinator might have.
  • Provide ongoing training and coaching to Service Coordinators.
  • Track, review and monitor compliance of the Service Coordinators to EI timelines.
  • Monitor the department’s productivity and ensure timely submission of notes.
  • Run reports in the database & any reporting tool to monitor the department.
  • Work with the Billing and Accounts Receivable department on any billing matters.
  • Audit closing cases on a weekly basis and close the case in database.
  • Conduct a monthly random audit on a sample of SC Cases.
  • Review and analyze data that is related to dashboards and prepare management agenda.
  • Analyze reports and present trends that can affect the department’s performance.
  • Work with other departments collaboratively to ensure good and open communication is present.
  • Other duties as assigned by the Manager
Our Mission:

At Achieve Beyond: We believe that all children have potential. We are guided by the mission to support children with special needs to Achieve Beyond their current abilities. We are always striving for continuous improvement by setting goals and measuring performance. It is the reason we will succeed together.

Job Requirements:
  • Previous or Current Early Intervention Service Coordinator: Must have a minimum of 2 years Early Intervention SC experience.
  • Managerial experience is a plus but not required.
  • Excellent verbal and written skills
  • Proficient in Microsoft Word, Excel and Powerpoint
 
Physical Requirements:
  • Must be able to travel to and from assigned work events including but not limited to driving personal vehicle, walking, and/or use of public transportation such as a bus or train.
  • Occasionally ascends/descends stairs going to, while at, or leaving work location or facilities traveled to for work events.
  • Occasionally moving and/or lifting objects at work weighing up to 20 pounds such as files or copy paper.
  • Must be able to remain in a stationary position for prolonged periods of time up to 90% of the work day working on a computer/electronic device.
  • The ability to observe details at close range (within a few feet of the observer).
  • Ability to read extensive material/documentation.
  • The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.
This position is in person at our Forest Hills NY office Monday – Friday, 9am – 5:30pm. Salary: $62,400.
Application
This job description is subject to change at any time.

Achieve Beyond provides equal employment opportunities to all employees and applicants. Achieve Beyond prohibits discrimination and harassment of any type regarding race, color, religion, age, sex, national origin, disability status, genetics, caregiver status, protected veteran status, sexual orientation, gender identity or expression or any other characteristic protected by federal, state or local laws. If you are an individual with a disability requesting an accommodation for the application process, please contact us for assistance.

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