All Achieve Beyond clients are assured the following rights.

• Treated with courtesy, consideration and respect
• Right of privacy
• Assured confidential treatment of medical and financial records
• Freedom from mental, physical abuse, neglect and property exploitation
• Right to participate in the planning of care, including the right to refuse
• Served by individuals who are properly trained and competent to perform their duties
• Right to voice grievances and complaints related to organization services without fear of reprisal
• Advised, before care is initiated, of the extent to which payment for services may be expected from state/federal programs/insurance companies and the extent to which payment may be required from the client
• Advised orally & in writing of any changes in fees for services that are the client’s
• Notification of changes in fees for services no later than 30 days from the date the agency became aware of the change
• At least 5 days written notice of when the agency determines to terminate services
• Before care initiated both orally & in writing: nature/frequency/purpose of services to be delivered, any anticipated effects of treatment, schedule of fees/services, method of billing for services, charges that the individual may have to pay, requirements of notice for cancellation or reduction in services & refund policy

Client Complaints

Clients should bring any complaints or concerns to the attention Achieve Beyond immediately.

Reports may be made in person, in writing, over the telephone or thru the Consumer Report form on the Achieve Beyond website.

All reports will be referred to Achieve Beyond’s Compliance Officer. The Compliance Officer shall determine the appropriate level and manner of any investigation to be undertaken in response to a report. All investigations are conducted promptly and thoroughly, with the assistance of legal counsel where appropriate. Notification to the complainant of the proposed resolution will be prepared within 30 days from the date of receipt of the complaint.

Upon conclusion of an investigation, the Compliance Officer shall make any necessary reports and shall ensure that appropriate remediation and corrective action is undertaken.