INCIDENTS OF NON-COMPLIANCE

Breach of Patient Confidentiality

Achieve Beyond has legal and contractual obligations to protect the identity of its patients.


Examples of Patient Confidentiality Breaches include:

  • Lost or stolen files
  • Unauthorized parties accessing files
  • Inappropriate/unsecure transmission of patient data


Some notes on Files and Devices Containing Patient Data:

  • Files should be kept in a locked cabinet/room
  • Files should be transported in a locked case
  • Files & Devices should never be left unattended in a car
  • Computers/Lap Tops should be password protected (6 characters with 1 capital letter & 1 number)
  • Tablets & Mobile Phones should be set to lock after 5 minutes of inactivity
  • External Hard Drives, Flash Drives and CDs should be PW Protected
  • Only transmit patient data via e-mail between achievebeyondusa.com email addresses
  • Do not SMS Text detailed patient data
  • Faxes must include Confidentiality Notice (e-faxing from your AB e-mail provides this protection)

Some Notes about Faxes

Cover pages must include the following message:

"CONFIDENTIALITY NOTICE: This message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information or other use be protected by law. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please inform sender immediately and destroy all copies of the original message."

No personally identifiable information or protected health information should ever be placed on the cover page. Anything under a cover page with the confidentiality notice is protected.

IF AN ELECTRONIC DEVICE (WHETHER COMPANY OR PERSONAL) CONTAINING PATIENT OR COMPANY INFORMATION IS LOST OR STOLEN, INFORM THE IT DEPARTMENT & THE COMPLIANCE OFFICER IMMEDIATELY.

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