Case Coordinator - Forest Hills, NY

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  Wage: TBD
  Department: Administrative
  Position Type: Full Time
  Location: Forest Hills, NY

Achieve Beyond is a national Pediatric Therapy and Autism Services agency. With offices in New York (Metro area/Long Island, Hudson Valley & Albany), New Jersey, Virginia/DC area, Connecticut, Minnesota, Maryland, Delaware, and California (greater Los Angeles & Orange County, and San Diego). Achieve Beyond provides quality evaluation and therapy services such as special education, autism services, speech, physical, and occupational therapies to children birth through twenty-one years of age via telehealth, in clinic and in homes and the community.

Under the Case Manager’s supervision, the Case Coordinator will monitor and coordinate provision of Early Intervention therapeutic services to children with developmental delays.

We believe that all children have potential. We are guided by the mission to support children with special needs to Achieve Beyond their current abilities. We are always striving for continuous improvement by setting goals and measuring performance.

It is the reason we will succeed together


  • Support therapists and families and ensure that Early Intervention services are provided in accordance with NY State and EI Program rules and regulations
  • Process newly approved service authorizations and provide therapists with necessary information and documentation
  • Help providers establish contact with parents and assist with scheduling of therapy sessions
  • Coordinate with therapists, parents, and Service Coordinators to facilitate timely and consistent provision of services
  • Communicate with pediatricians and medical personnel to obtain prescriptions and medical clearance when needed
  • Follow up with service providers to request and obtain progress reports in a timely manner
  • Conduct parent surveys on a regular basis to ensure parents’ satisfaction with services
  • Document all information that pertains to the child’s Early Intervention services in the case activity log
  • Update the company’s database and ensure it contains accurate information
  • Maintain positive professional relationship with Service Coordinators and service providers
  • Respond to e-mail and phone inquiries from Service Coordinators, therapists, and office staff promptly
  • Collaborate with other departments, such as Staffing, Provider Relations, Billing, etc
  • Other duties as assigned by manager


  • Bachelor's Degree a plus
  • Knowledge of MS Excel, Word, Outlook, and customized databases
  • Excellent verbal, written, and interpersonal communication skills
  • Strong organizational, time-management, and analytical skills
  • Ability to work as part of a team in a fast-paced environment
  • Bilingual spanish required

Benefits Include:

  • Personal and Sick Time
  • Medical/dental/vision coverage
  • Paid Holidays
  • 401k with matching
  • Short-term, long-term disability, life insurance
  • Employee Recognition Events-and so much more!

*Please note that this role's location is a full-time in office position.

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This job description is subject to change at any time.
Achieve Beyond provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type regarding race, color, religion, age, sex, national origin, disability status, genetics, caregiver status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. If you are an individual with a disability requesting an accommodation for the application process, please contact us for assistance.

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