INCIDENTS OF NON-COMPLIANCE

Breach of Patient Confidentiality

Achieve Beyond has legal and contractual obligations to protect the identity of its patients.

Examples include:

  • Lost or stolen files
  • Unauthorized parties accessing files
  • Inappropriate/unsecure transmission of patient data, including e-mails and text messages

Some notes on maintaining confidentiality of Patient Data:

  • Files should be kept in a locked cabinet/room
  • Files should be transported in a locked case
  • Files & Devices should never be left unattended in a car
  • Computers/Lap Tops should be password protected (6 characters with 1 capital letter & 1 number)
  • Tablets & Mobile Phones should be set to lock after 5 minutes of inactivity
  • External Hard Drives, Flash Drives and CDs should be PW Protected
  • Only transmit patient data via e-mail between achievebeyondusa.com email addresses
  • Do not SMS Text detailed patient data
  • Faxes must include Confidentiality Notice (e-faxing from your AB e-mail provides this protection)

IF AN ELECTRONIC DEVICE (WHETHER COMPANY OR PERSONAL) CONTAINING PATIENT OR COMPANY INFORMATION IS LOST OR STOLEN, INFORM THE IT DEPARTMENT & THE COMPLIANCE OFFICER IMMEDIATELY.

Other Reportable Incidents

  • Abuse/Neglect – all staff members are designated reporters of patient abuse/neglect
  • Health and Safety – staff not following Universal Precautions procedures (cleaning therapy tools/toys, washing hands, wearing gloves)
  • Patient or Provider Injuries
  • Parent/Patient Complaints
  • Manager/Staff Member failing to follow company policies or program regulations
  • Inquiries from Regulators/Gov’t Officials
  • Kickbacks
  • Conflicts of Interest
  • Immigration Issues
  • Discrimination

All Staff Members MUST Report all incidents of Non-Compliance to the Compliance Officer, a Member of the Compliance Committee or their respective Program Manager.

If you are unsure whether or not an incident is actually an incident of non compliance, report it anyway. IF YOU SEE SOMETHING, SAY SOMETHING!

Reports may be made in person, in writing, over the phone or online via the Consumer Report Form: https://www.achievebeyondusa.com/index.php/component/rsform/form/20-consumer-report-form

In your report, fully describe the incident and all parties involved.

All Reports will be kept Confidential and may be shared with Company’s Legal Counsel.

There will be no retaliation or adverse consequences for reporting in good faith.

Making an Anonymous Report

You can mail an anonymous letter to:
Attn: Compliance Officer
Achieve Beyond
7000 Austin Street, Ste 200
Forest Hills, NY 11375

Fill out the Consumer Report Form online leaving Name, E-mail and Phone Number field blank.

Make an anonymous phone call to the Consumer Report Hotline
718-762-7633, ext 300.

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