Provider Relations Specialist

New York, City, NY

The role of the Provider Relations Specialist is to establish a supervisory relationship with salaried therapists, manage performance productivity, and serve as a liaison for salaried providers and other internal departments.

New York City Locations:

Positions available throughout New York City

Come join a team of passionate therapists providing excellent pediatric therapy to children throughout the United States! Achieve Beyond was founded in 1995 and is continuously growing to meet the needs of developmentally disabled children through our ABA, speech, occupational, and physical therapy services. We currently offer our services in the entire metro New York area (including the five boroughs of NYC, Hudson Valley and Long Island) and Albany, New Jersey, Connecticut, California (greater Los Angeles area, San Diego, and Orange County), Delaware, and the Virginia/ Maryland/ DC area. We specialize in conducting initial evaluations and providing ongoing services in home, community and clinic settings. Achieve Beyond is centered on our culture of collaboration and support to ensure our services are of the highest quality and adhere to our strong ethical standards.

Wage:
TBD
Department:
Administrative
Location:
New York City, NY
Know a Therapist?
Refer them to us!
Responsibilities:
  • Establish and maintain a supportive relationship with salaried providers.
  • Work closely with internal departments and salaried providers to ensure documentation and services are completed and submitted according to EI rules and regulations, and received in a timely manner.
  • Notify and update salaried providers of all changes regarding EI regulations, service provision, and QA changes.
  • Effectively analyze, monitor, and manage therapist productivity and caseload, ensuring the maximum productivity and billing potential per salaried provider.
  • Manage provider performance and complete annual reviews
  • Approve reimbursements; approve monthly bonus (overtime) pay; approve/monitor paid time off.
  • Review therapist performance throughout the year and implement disciplinary action if and when needed.
  • Mediate issues and concerns raised by salaried providers, or internal staff regarding salaried provides including but not limited to the following program and corporate departments: Case Management, Evaluations, Billing, Immigration, Clinical Supervision, and Human Resources departments.
  • Hold individual meetings with salaried therapists as needed, to discuss work performance, assignment of cases, relocations, etc.
  • Follow-up with salaried providers continuously; conduct heavy e-mail and phone contact with therapists as well as office staff.
  • Perform new hire orientations for salaried providers, and conduct re-trainings as needed.
  • Day to day trouble shooting
  • Work with Compliance/Credentialing to ensure provider compliance
  • Perform special projects as assigned
Requirements:
  • Bachelor’s Degree in related field Preferred
  • Successful experience working in a high volume work environment where organizational and multi-tasking skills are essential
  • Excellent interpersonal skills; the ability to interact with a broad spectrum of people
  • Strong interpersonal communication – verbal and written – skills are required.
  • Ability to multitask and work in a fast-paced environment
  • Self-motivated with excellent work ethic.
  • Take initiative and be a decision maker
  • Strong analytical skills
  • Strong typing skills and knowledge of Word, Excel, and customized databases
Benefits Include:
  • Bachelor’s Degree in related field
  • Successful experience working in a high volume work environment where organizational and multi-tasking skills are essential
  • Excellent interpersonal skills; the ability to interact with a broad spectrum of people
  • Strong interpersonal communication – verbal and written – skills are required.
  • Ability to multitask and work in a fast-paced environment
  • Self-motivated with excellent work ethic.
  • Take initiative and be a decision maker
  • Strong analytical skills
  • Strong typing skills and knowledge of Word, Excel, and customized databases
  • Bilingual Spanish



*Please note that this role’s location is a full-time in office position.